Advisory Board Roles and Responsibilities

FranchiseGrade.com benefits from the insight and support of its Advisory Board of highly experienced members from the franchise and business community. The Advisory Board is a strategic advantage for FranchiseGrade.com.

The members of the board help to guide our corporate objectives to advance the health and growth of the franchise industry, its franchise systems and franchisees. A viable body of leadership, influence and support, the Advisory Board provides FranchiseGrade.com with important advice and links to organizations and individuals with the resources and knowledge that can improve and enhance our products and services.

The FranchiseGrade.com Advisory Board performs four principal functions:

Advisory Board Members

Dr. Richard Chan

Dr. Richard Chan is an assistant professor in the College of Business of Stony Brook University. His research domain is broadly situated at the intersection of psychology, entrepreneurship, and strategic decisions. Specifically, he investigates how individual differences and social and ambient factors influence the identification and evaluation of entrepreneurial opportunities and financial decisions.
Professional Background
Dr. Richard Chan is an assistant professor in the College of Business of Stony Brook University. His research domain is broadly situated at the intersection of psychology, entrepreneurship, and strategic decisions. Specifically, he investigates how individual differences and social and ambient factors influence the identification and evaluation of entrepreneurial opportunities and financial decisions.

His work has appeared in the Journal of Business Venturing and Academy of Management Best Paper Proceedings. Dr. Chan is the recipient of multiple best paper awards from the Academy of Management and Social Science Research and Instructional Council. He received his PhD in Management and Organization from University of Washington and his BA in Psychology from University of California, Berkeley.

Achievements and Awards
  • Academy of Management – William H. Newman Award, 2013
  • Academy of Management – Best Student Paper Award @ Management and Organizational Cognition Division, 2007
  • Annual Social Science Research and Instructional Center Student Research Conference – The Betty Nesvold Award for Best Graduate Student Paper, 2003

Keith Miller

Keith Miller is a Subway Franchisee of 26 years. He currently owns three stores. Mr. Miller is the Chairman of the Coalition of Franchisee Associations (CFA), the largest franchisee only organization in North America, and is a Member of its Government Relations and Fair Franchising Committees. Mr. Miller has served on the Board of Directors of the North American Association of Subway Franchisees (NAASF) from 2000-2002 and 2005-2010, serving as its first President and Chairman in 2000-2001. He currently is NAASF's Government Relations Coordinator.
Professional Background
Keith Miller is a Subway Franchisee of 26 years currently owning three stores. Mr. Miller is the Chairman of the Coalition of Franchisee Associations (CFA), the largest franchisee only organization in North America, and is a Member of its Government Relations and Fair Franchising Committees.

Mr. Miller has served on the Board of Directors of the North American Association of Subway Franchisees (NAASF) from 2000-2002 and 2005-2010, serving as its first President and Chairman in 2000-2001. He currently is NAASF's Government Relations Coordinator.

He also serves on his local advertising board, serving as its chair from 2009-2011. He has been active in the International Franchise Association (IFA), serving on the Franchisee Forum (2002-2012) and the Franchise Relations Committee as the committee Vice-Chair (2008-2012). He holds a BS in Computer Science and Business Administration, and an MBA in Business Management.

Craig Tractenberg

Craig Tractenberg is the leader of the Franchise and Distribution Law team as well as the Global Disputes team for Nixon Peabody, LLP. He structures and resolves disputes through litigation and arbitration, dealing with franchises, licenses, intellectual property, business torts and insolvency issues. He has represented individuals, companies and governments in litigation before state and federal courts and in international arbitration forums such as AAA, ICDR, ICC and IC. His focus is on developing and protecting the financial equity and brand equity of franchise companies, real estate projects, and energy projects. For franchise companies, he structures new franchise programs, many of which are international.
Professional Background
Craig Tractenberg is the leader of the Franchise and Distribution Law team as well as the Global Disputes team for Nixon Peabody, LLP. He structures and resolves disputes through litigation and arbitration, dealing with franchises, licenses, intellectual property, business torts and insolvency issues. He has represented individuals, companies and governments in litigation before state and federal courts and in international arbitration forums such as AAA, ICDR, ICC and IC. His focus is on developing and protecting the financial equity and brand equity of franchise companies, real estate projects, and energy projects. For franchise companies, he structures new franchise programs, many of which are international.

In addition, Craig leads a team that focuses on international dispute resolution including international arbitration, cross-border interim relief and injunctions. Recently, Craig obtained a jury trial verdict in favor of his client in a complex fraud scheme. After the jury trial success, related cases were mediated into settlements totaling several millions of dollars and recently he successfully defended the Republic of Turkey against an investor claim before the International Centre for Resolution of Investor Disputes in Paris. He also successfully represented a claimant U.S. company on an intellectual property licensor's claim brought against a Brazilian licensee before the ICDR. Currently, he is representing a plaintiff in a trade secrets case in federal court involving secrets misappropriated from an international company located in China. Craig is highly published having written in a number of legal journals and franchise publications.

Representative Publications and Presentations
  • Franchise Law-What the Practitioner Needs to Know," Pennsylvania Bar Institute, Philadelphia, PA, August 2014. (Moderator)
  • Operation During Class Actions," International Franchise Association Legal Symposium, Chicago, IL, May 2014.(Moderator)
  • The Inadvertent Franchise," Stafford Conferences, April 15, 2014. (Webinar Co-presenter)
  • Business as Usual for Franchisors During Class Action Litigation, Legal Intelligencer, May 2014. (Author)
  • International Arbitration in Franchise and Distribution,"Commercial Leasing and Strategy, May 1, 2012.
  • Ways to Avoid Vicarious Liability for Franchisors," The Legal Intelligencer, March 23, 2012.
  • Preliminary Injunctions and TRO's in Commercial Litigation," Lorman Educational Services, 2012.  (Author)
  • Scrutinizing Franchise Legal Claims Under Pennsylvania Law," The Legal Intelligencer, December 2011. (Author)
  • The Role of Motive and Intent in Franchise Terminations," The Legal Intelligencer, September 2011. (Author)
  • The Economy Needs More Franchise Financing," The Legal Intelligencer, July 2011. (Author)
  • How Franchise Companies Avoid Class Action Cases," The Legal Intelligencer, May 2011. (Author)
  • Avoiding New Media Threats to Your Brand," Law Technology News, 2011. (Author)
  • Avoiding Threats to Your Brand in the Age of New Media," The Legal Intelligencer, January 2011. (Author)
  • Mac's Shell Service, Inc. v. Shell Oil Products: Looking for the Practical Answer,"LJN's Franchising Business & Law Alert, March, 2010. (Author)
  • Mergers and Acquisitions for Franchise Companies," Joint Meeting of ABA Forum and NY State Bar Association, 2010. (Speaker)
  • Franchise Law: Does Notice Need to Be Given for Incurable Defaults?" The Legal Intelligencer, June 2009. (Author)
  • Keeping Your Arbitration Agreements Enforceable," New York Law Journal, 2008. (Author)